Comments on: How to fix email notifications in Woocommerce

By: Bill Wysmith

Bill Wysmith — Wed, 19 May 2021 19:51:47 +0000

So frustrating that the ONLY email that isn’t being sent/received is the customer completed email and this is the ONE that is important as this is a virtual product and this email sends them their links. I’ve tried all of the above but still no luck., I have tried all of the above trouble shooting as well as turning off all plugins but it’s still not working for only this one email.

By: Webly Digital

Webly Digital — Fri, 07 May 2021 14:50:06 +0000

Hi, I am facing a issue like 10% of customers are not receiving order completed email, rest of all email is working fine.

How should i trace the issue. i am using sendinblue SMTP via WP mail SMTP plugin (not found log entry also in plugin)

The issue only for few customers and it’s random (eg: a customer placed 3
orders, on 2 orders they received and last order email not received) we
try manually by changing order status, but no luck.

By: Anthony Barba

Anthony Barba — Thu, 04 Feb 2021 07:38:59 +0000

Thanks!

By: Paola

Paola — Mon, 18 Jan 2021 11:30:22 +0000

Hi! I have a problem with woocommerce customers emails. when a customer makes a successful purchase, woocommerce sends the invoice email with a payment link, but the problem is that the customer has already successfully paid. How can I change that email to another one that is processed? In the woocommerce/adjustments/emails, all the emails are activated, there is only one that is sent manually which is the one for the invoice, but it is that email that is sent to the final customers. Can you help me?

By: Faaiz Farid

Faaiz Farid — Thu, 19 Mar 2020 16:44:30 +0000

what i want is that the information of the customer (his order/how much he paid/the product size etc) is forwarded to my email

By: FixRunner Support

FixRunner Support — Thu, 19 Mar 2020 12:40:24 +0000

In reply to Faaiz Farid. You can go to Woocommerce -> Settings -> emails and add the admin email to the complete order email.

By: Theresa Nachname

Theresa Nachname — Tue, 07 Jan 2020 09:15:44 +0000

In my case, only “new order” emails are not received with the following email error being logged “SMTP: Data not accepted”. All emails to the customers are sent and other emails to the same recipient are received also. I tried to change the recipient in the notification settings but this doesn’t help either.
Any ideas?

By: Sam Mulaim

Sam Mulaim — Tue, 07 Jan 2020 06:57:20 +0000

In reply to Theresa Nachname. I don't think it's an issue with the email template, if the above manual didn't help in resolving the issue you will need to try many things including disabling all plugins and theme, unfortunately, we cannot offer support on this comments section.

By: Theresa Nachname

Theresa Nachname — Tue, 07 Jan 2020 06:08:11 +0000

In reply to Sam Mulaim. My biggest problem ist that there is no real log output. If I would have a more detailed stack trace about why the data is not accepted. I assume that it's something in the email template, therefore I'm wondering if it would be an option to reduce template and see if it works then. What do you think?

By: Sam Mulaim

Sam Mulaim — Tue, 07 Jan 2020 04:19:25 +0000

In reply to Theresa Nachname. Seems like this something that will requiter more debugging, you can contact our team or some other WP professional to get support with this.