These Terms of Service govern your use of the FixRunner.com website. You are required to read these Terms of Service carefully before making use of the FixRunner.com website and its content, materials, features, tools and products (hereafter referred to as “Services”).
Acceptance of Terms
By visiting the FixRunner.com website (hereafter referred to as “the Site”) and accessing the information, resources, products and services that we provide, users are declaring their understanding and acceptance of the following Terms and Conditions as stated within this policy (hereafter referred to as “Terms of Service”), along with the Terms and Conditions as provided in the Privacy Policy (please refer to the Privacy Policy for further information).
Users’ Responsibility
Users are solely responsible for maintaining the confidentiality of their password to FixRunner.com and for all activities resulting from the use of their password and conducted on or through FixRunner.com. Services are available only to individuals who are at least 18 years old.
The user acknowledges being under constructive notice to periodically review these Terms before making use of FixRunner.com and its Services in order to become aware of any modifications or changes. Users’ continued use of the Site after any changes have been made constitutes both acknowledgement and agreement to all Terms.
The Site offers online maintenance and support services for owners of WordPress operated websites. The full range of services offered includes, but is not limited to:
- Such Services that FixRunner.com makes available either for free or to paying-monthly subscribers or purchasers of One-Time Support;
- Such Services that FixRunner.com performs either for free or to monthly subscribers or purchasers of One-Time Support;
- Such Services (including, but not limited to blog posts, step-by-step guides and video tutorials) displayed, transmitted or featured on the Site or provided through any of its Services.
The support plans are set to renew automatically, and the user has full control over that within their fixrunner.com account, where they can cancel the service and the auto-renewal of the plan at any point in time.
Access Restrictions
In the event of equipment malfunction, maintenance, repair or updating of the Site or due to any occurrence either within or outside the control of FixRunner.com, your access to the site may be interrupted from time to time. FixRunner.com reserves the absolute right to discontinue or suspend access or availability to the Site and/or any of its Services or to remove, modify, update or change any content at any time at its sole discretion.
Fair Use Policy
FixRunner.com offers its service subject to user’s agreement to a Fair Use policy.
One-Time Fix – FixRunner.com will be able to resolve the majority of problems within the price of the fixed fee for the One-Time Fix product, subject to them requiring a reasonable level of fixing. Problems that are deemed by FixRunner.com to fall outside of Fair Use will be subject to an additional supplementary fee to be decided on a case-by-case basis at the sole and absolute discretion of FixRunner.com. If this applies to a customer’s fix, they will be given forewarning before any fixing is commenced. The customer has the option to cancel the service and receive a full refund in lieu of fixing if they do not wish to pay the supplementary fee.
Paid Monthly Subscriptions – FixRunner.com offers its paid subscribers monthly maintenance packages subject to this Fair Use policy. If usage of the subscription services is deemed by FixRunner.com to fall outside of the Fair Use will be subject to an additional supplementary fee to be decided on a case-by-case basis at the sole and absolute discretion of FixRunner.com. If this applies to a customer’s maintenance requirements, they will be advised of this. The customer has the option to cancel the service and receive a full refund for that month if they do not wish to pay the supplementary fee. Unused support hours are not being carried over from one billing period to the next.
Limitation of Liability for 3rd Parties
FixRunner.com does not assume any liability for any content posted by a user or any other 3rd party user of this Site. Users are advised that any content they post on the Site via any open communication tools (such as Comments to blog posts) becomes property of FixRunner.com, subject to it not violating or infringing upon any 3rd parties’ copyrights or trademarks. As such, FixRunner.com will hold perpetual, irrevocable, worldwide and royalty-free license to reproduce, modify, translate, publish, display and distribute the content.
Limitation of Liability for Loss or Damage
Users expressly understand and agree that any claim against FixRunner.com is limited to the precise amount paid, if any, by users of Services. FixRunner.com will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damage which may be incurred by users as a result of any modifications, data loss, corruption of data, cancellation of services, loss of access, attempted fix, execution of Services or downtime to the full extent that application limitation of liability laws apply.
Limitation of Liability for Loss or Damage
Users expressly understand and agree that any claim against FixRunner.com is limited to the precise amount paid, if any, by users of Services. FixRunner.com will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damage which may be incurred by users as a result of any modifications, data loss, corruption of data, cancellation of services, loss of access, attempted fix, execution of Services or downtime to the full extent that application limitation of liability laws apply.
Release and Indemnity
Users agree to expressly and irrevocably release and forever discharge, indemnify and hold harmless FixRunner.com and its parent company, affiliated companies, their directors, officers, managers, employees, agents, representatives, independent and independent contractors, licensees and licensors from and against any and all of the following arising directly or indirectly out of their use of the Site, its Services including attempted fixes: causes of action, suits, proceedings, liability, debts, judgments, losses or damages, claims and demands whatsoever in law or equity and costs and expenses including, but not limited to, reasonable attorneys’ fees which result from any breach or violation of these Terms of Service or the failure of the user or any other 3rd party using their FixRunner.com account, username or password to fulfill any obligations notified herein.
FixRunner.com reserves the right to take over the exclusive defense of any claim for which it is entitled to indemnification under these Terms of Service. In such an event, a user shall provide FixRunner.com with such cooperation as is reasonably requested by the Site.
Limitation of Warranties and Representations
Users of this Site understand and agree that the services and resources provided by FixRunner.com are on an “as is” and “as available” basis. As such, FixRunner.com does not warrant or represent that:
- Using FixRunner.com and its Services will meet your needs or requirements;
- Using FixRunner.com and its Services will be uninterrupted, secure, timely or free from errors;
- Using FixRunner.com and any of the information provided through our products, tools, service or resources will be accurate or reliable;
Users also understand and agree that:
- Any content that is downloaded, accessed or obtained through FixRunner.com or any of the products, tools, services or resources including its blog, is done so at the discretion and risk of the user;
- The user bears sole responsibility for any damage to their computer(s), device(s) and for any loss of data that may result from the downloading or accessing Services (including attempted fixes) or content through FixRunner.com or its blog;
- FixRunner.com is not responsible for any damage to users’ computers, websites or their content in the instances where such content is transferred to 3rd party or remote servers. The responsibility of loss or damages incurred in those circumstances will lie solely with the operators of 3rd party or remote servers.
- No express or implied information or advice that is obtained via oral or written format by a user of FixRunner.com or its Services shall in any way constitute a warranty or guarantee.
Copyrights and Trademarks
All Services available on www.FixRunner.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of FixRunner.com, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by FixRunner.com.
Copyrights and Trademarks
All Services available on www.FixRunner.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of FixRunner.com, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by FixRunner.com.
Refunds
**If a Subscriber has renewed their service at FixRunner.com and requests a refund, FixRunner may charge a cancellation fee of 20% of the total amount to cover any fees related to the cancellation.
Only the last renewal can be refunded since fixrunner.com performs general maintenance on the site on a daily basis, and the service is always active.
